Charge 5 won't restart my steps

[Savagegrandma]

• My steps are accumulating, instead of starting over on the next day.....

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Savagegrandma. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

Today is the first time you experienced this issue? If so, please note we are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Charge 5. In case this happens again, please let me know and I will be glad to further investigate.

[Savagegrandma]

My steps are working now, but I can't get my texts or call alerts on my fitbit charge 5 like I did before the app changed.....

[MarreFitbit]

@Savagegrandma Thanks for getting back. I'm glad to hear that your steps are working now. 

Regarding the notifications not coming through, I'd recommend checking if your Charge 5 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

[ColoradoD]

I am having this same issue as of 10/14/23 and my phone can't seem to locate my fully charged Charge 5