Charge 5 won't show the correct time after traveling

[CGKat]

I traveled from the US to Australia, and my Fitbit won't update to the local time.  I have tried restarting the fitbit, unparing/repairing the Fitbit to my phone in the new timezone, and force stopping the app on my phone.  I have international roaming om my android phone, and my phone has the correct time.

Moderator Edit: Clarified subject

[Julia_G · Accepted solution]

Hi @CGKat , 

I travel with my Fitbit(s) a lot, and I do find that sometimes the time change works straightforwardly, and sometimes it can be temperamental.

Theoretically, once your phone or tablet updates to the new time and you sync your Fitbit the time should automatically update.  So if you have not simply tried to force a sync, go ahead and do that.

If you have synced and the Fitbit still is showing the wrong time (and your phone/ tablet is showing the correct time) then please open your app and go to the Account screen (click on the person icon/photo top left).  On the account screen scroll down to “App settings”.  On the app settings screen check to see if Automatic timezone is turned on and that the correct time zone is showing.  (If not, please correct the time zone and sync).

If the wrong time zone is showing, or the correct timezone is selected, but the time on your Fitbit is still wrong, then please turn OFF auto timezone and scroll to select any WRONG time zone - doesn’t matter which one - and then sync your Fitbit.  Make sure it really does sync!  Once it has synced, return to the time zone setting and this time choose the CORRECT time zone and sync again.

These steps should force the Fitbit to update the time.  You can then turn auto timezone back on if you like.

I hope this helps.  Let us know.

[CGKat]

Thank you. Your instructions worked beautifully.

CGKat

[SFCologne]

Helped me, too.

Thank you

[Julia_G]

Hi, @CGKat and @SFCologne , I am so glad that my instructions worked for you!  I would be grateful if one of you could mark my answer as the best answer.

Marking posts as best answers helps others to find answers to their own issues.

Thanks!

[Joanypony]

Julia_G. Your advice just helped us with my wifes Charge 5, a force sync did it, thank you.