Charge 5 won't show the correct time after traveling

[tandberg]

I traveled this past week and the time on my fitbit changed on the way out, but when I came home it has not switched back to central time zone.  How can I fix this?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @tandberg  since the Fitbit takes the time from the device you sync to, try syncing a few times and restart your phone. See if that works for you.

[tandberg]

Thanks for the input...however I've done this 3 times now and that's not working, either!!  So weird and frustrating! This has never happened to me!Sent from my Verizon, Samsung Galaxy smartphone

[DavideFitbit · Accepted solution]

Welcome to the Community forums, @tandberg. 

Thank you for all the details about the inconvenience you experienced with your Charge 5. 

Before considering other options, please make sure your phone meets the requirements listed here. Keep in mind that your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:

• On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
• Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync? 

In addition, try disabling the automatic time zone option as suggested here and try restarting your device as well if you're still having this problem. 

Hope this helps.