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Charge 5 won't show the correct time

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‎12-15-2023 09:52 - last edited on ‎12-15-2023 10:23 by Fitbit Moderator

‎12-15-2023 09:52 - last edited on ‎12-15-2023 10:23 by Fitbit Moderator

My charge 5 is not displaying correct time and hasn’t for 24 hours 

Moderator Edit: Clarified subject

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‎12-15-2023 10:25

‎12-15-2023 10:25

Hi there, @Maz2005. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 hasn't been showing the correct time for the last 24 hours. I'll do my best to help you with this. 

As a first approach, may I ask if you already synced your device? Please note that the time will be wrong if your Charge 5 doesn't sync as your Fitbit device uses the time of the device you're syncing with.

If by any chance you run into syncing issues, please see Why won't my Fitbit device sync?

If the issue is still not solved, but you can confirm that your Charge 5 is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


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