Charge 5 won't stay connected to my phone's Bluetooth

[Drew5316]

Called Fitbit Support to learn how to generate Recovery Codes. Fitbit is having server errors.

Went to open the app and it says it is not linked to my Charge 5. Under Bluetooth Pairing and Linking, it just keeps saying, "There was an error while trying to bluetooth pair to your device. Would you like to try again?" I click the [ Try again ] button. Groundhog Day.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Drew5316. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issues with your Charge 5 before reaching out. W

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. Nevertheless, I've seen they advised you to contact them within 24-48 hours.

[Drew5316 · Accepted solution]

Maria,

That was for a separate issue—Disabling 2FA is hosed due to Fitbit servers being flakey.

I haven't contacted Fitbit support about the lack of ability to sync due to Bluetooth and Linking not working... Should I?

Drew

[annedwyer]

Exactly like mine 😞  And it definitely is not syncing properly 😞 Might be looking for a new brand I think - my charge 5 is only 5 months old, and was sent as a warranty replacemnt when my Charge 4 died 😞 

[Liam0813]

So ,what's the answer, I am having the same issue, how do you fit it and pair the charge 5 to Bluetooth, now it doesn't even show up, when Bluetooth searches. 

[annedwyer]

😞 To get my bluetooth to find it, I have to shut bluetooth down, then restart the phone and my charge 5 - someone else suggested it, I tried it - but it only works for a little while - and still wont pair it 😞

[Liam0813]

I finally figured it out. I Uninstaller the app and had too log in and the Bluetooth found it and paired itSent via the Samsung Galaxy Z Flip5, an AT&T 5G smartphone

[annedwyer]

😞 Tried that - and it found it, but still wouldnt pair it! Might give it another go later - but am becoming pretty discouraged 😞

[RiekoC]

I've read a few posts that mention the user had to turn Wi-Fi off, then on again to get their device to sync. It might be worth trying this to see if it helps with the sync issue. 

[annedwyer]

:'( Tried that - it is syncing sometimes now - but still wont pair to my phone. I disconnected all of my bluetooth devices - everything else works properly, except for my fitbit 😞

[Liam0813]

Do you see your charge 5 ,when you pull down your Bluetooth and see your other connections?If you do,maybe hit the charge 5 connection, maybe it will connect, I don't know exactly what worked  I just kept trying everything,  sorry I can't help you more. Sent via the Samsung Galaxy Z Flip5, an AT&T 5G smartphone

[annedwyer]

It is really strange - sometimes it is there, others it doesnt show up - but when I try to pair it, it always says there is an error :'( Thank you so much for trying to help - I will keep trying 🙂 ❤️ 

[Liam0813]

Your welcome Sent via the Samsung Galaxy Z Flip5, an AT&T 5G smartphone