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Charge 5 won't stay connected to my phone's Bluetooth

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Every day I need to re-pair my iPhone 13 with my charge five. The app simply will not sync until I do so. In order to reestablish pairing I need to go to the iPhone settings, then to Bluetooth and then have the phone forget the charge five then reestablish connection by approving pairing on the app. At that point I can re-sync the app with the device. When I first got the charge five (about a year ago) it worked fine but gradually this problem has developed. Is there any solution? 

Moderator Edit: Clarified subject

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Hi there, @DrBobb. Thanks for stopping by in the Fitbit Community Forums and taking the time to troubleshoot the issue with your Charge 5 before reaching out. I understand where your concern is coming from. I will do my best to help you with this! 

To better assist you, please confirm if you tried all the steps provided below in the order listed:

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 


With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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