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Charge 5 won't stay on and won't connect to my Fitbit app

‎06-01-2025 10:03 - last edited on ‎06-02-2025 07:53 by Fitbit Moderator

‎06-01-2025 10:03 - last edited on ‎06-02-2025 07:53 by Fitbit Moderator

yesterday I saw condensation in my fitbit although I dind't put it under water. I let it dry and now it doesn't start anymore, and is neither seen by the fitbit app.

Moderator Edit: Clarified subject

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‎06-02-2025 07:55

‎06-02-2025 07:55

Hi there, @Befana. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 won't stay connected and it won't connect to the Fitbit app. I understand your concern, we are here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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