Charge 5 won't swipe

[Dburton06]

Charge 5 will not swipe right or left. I cannot access these features. Also, when I swipe down I am able to use those functions except for the setting function. It does not open the settings.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Dburton06.

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5. 

Before considering other options, could you please confirm if you already tried the restart procedure as described in this article? This has been useful for other users experiencing something similar. 

If you continue to experience the same problem after the restart, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[plane_co]

Same here with the swipe left/right thing.

I can still get to settings and have tried resetting it many, many times to no avail.

It happened recently, after the firmware update.

[DavideFitbit]

@plane_co Thank you for sharing that you've been experiencing the same problem with your Charge 5. 

Some users have also found useful changing the clock face option on the device. However, if you already tried the three pulse restart procedure using the charging cable and you continue to experience the same problem, I do recommend that you get in touch with the Customer Support team so they can provide you with the next steps. 

See you around.