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Charge 5 won’t switch on

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‎10-07-2022 04:40 - last edited on ‎10-12-2022 10:55 by Moderator Alum

‎10-07-2022 04:40 - last edited on ‎10-12-2022 10:55 by Moderator Alum

My brand new Charge 5 is fully charged but won’t switch on or sync 

So disappointed, any ideas appreciated 

 

 

 

Moderator edit: format

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‎10-12-2022 10:55

‎10-12-2022 10:55

Welcome to the Fitbit Community forums, @helenmbailey21. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

 

I've been informed that you already contacted the Customer Support team for further assistance and it seems they were able to provide you with some instructions. Could you please confirm if you're still having any issue or if your device device has turned back on? 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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‎10-12-2022 10:58

In response to DavideFitbit

‎10-12-2022 10:58

Hi, thanks for getting back to me. Unfortunately my Fitbit is still unresponsive even when fully charged and will not pair with my phone. It says error each time I try and enter the code to pair. I’ve deleted the app and re downloaded, updated my phone, etc but nothing is working. 

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