help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't sync and battery level is stuck on 59%

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2023 09:30 - last edited on ‎04-17-2023 11:49 by Fitbit Moderator

‎04-17-2023 09:30 - last edited on ‎04-17-2023 11:49 by Fitbit Moderator

States 59% charged.  Can’t get phone to work, does not sync to phone

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-17-2023 11:49 - edited ‎06-19-2023 04:07

‎04-17-2023 11:49 - edited ‎06-19-2023 04:07

Hi there, @Sheshe295. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

If you haven't done so yet, please see Why won't my Fitbit device sync?

Regarding the battery level on the Fitbit app, note that it updates every time you sync. That means that if your watch hasn't synced yet, your app will still show the battery percentage of the last sync. 

Once you charge your watch make sure to sync and you'll see that the percentage on your Charge 5 will match with the one on your Fitbit app.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎04-17-2023 11:49 - edited ‎06-19-2023 04:07

‎04-17-2023 11:49 - edited ‎06-19-2023 04:07

Hi there, @Sheshe295. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

If you haven't done so yet, please see Why won't my Fitbit device sync?

Regarding the battery level on the Fitbit app, note that it updates every time you sync. That means that if your watch hasn't synced yet, your app will still show the battery percentage of the last sync. 

Once you charge your watch make sure to sync and you'll see that the percentage on your Charge 5 will match with the one on your Fitbit app.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes