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Charge 5 won't sync and battery won't charge

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‎06-16-2023 06:17 - last edited on ‎06-16-2023 07:40 by Fitbit Moderator

‎06-16-2023 06:17 - last edited on ‎06-16-2023 07:40 by Fitbit Moderator

I can't charge my Fitbit as the charger cord doesn't show any lights blinking. I've plugged it in 4 different places and no power.  Fitbit won't sync with my phone and hasn't since Wed. 

Moderator Edit: Clarified subject

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‎06-16-2023 07:42

‎06-16-2023 07:42

Hi there, @lswoffor. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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