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Charge 5 won't sync anymore with my Moto

My Fitbit will not pair with my android.  I have restarted the Charge 5 in settings and with charging cable.  I've uninstalled the app, removed the Charge 5 in paired devices and added it back in.  None of the help suggestions seem to work 

Moderator Edit: Clarified subject

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Hi there, @Cleo430. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not connecting anymore. I understand your concern, I will do my best to help you with this! 

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why can't I set up my Fitbit device? and Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


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Thank you for your email. Everything is working again. This keeps
happening since the change to Google so I may look for something else.

Grace Meister
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@Cleo430 I'm glad to hear that your Charge 5 is syncing again. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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