08-12-2023
04:07
- last edited on
08-21-2023
04:04
by
MarreFitbit
08-12-2023
04:07
- last edited on
08-21-2023
04:04
by
MarreFitbit
Fitbit not syncing despite being fully charge, also have removed app and replaced, turned off Bluetooth and out it back on - can anyone help? Always been issues with the charge 5. It’s been replaced 3 times in 2 years!
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
08-21-2023 04:18
08-21-2023 04:18
Hi there, @Veronica1976. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.
In addition to the steps you've done, please try the following in the order listed:
With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
08-21-2023 04:18
08-21-2023 04:18
Hi there, @Veronica1976. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.
In addition to the steps you've done, please try the following in the order listed:
With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...