Charge 5 won't sync anymore

[EnzosStudent1]

My Charge 5 has not synced since Sunday, February, 5. The link from my phone doesn't exist anylonger.  I', still getting some data. that is when I'm walking on my treadmill. The Chg. 5 will keep track of steps but thats about it. I even question the number of steps it records. there are days where it seems too high, then other days too low. I've just about had it with this device.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @EnzosStudent1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

To better assist you, would you mind giving me more details about the link that doesn't exist anymore? What do you mean by that? What link?

In the meantime, please try the following steps:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

As for the accuracy of your Charge 5, please see How accurate are Fitbit devices?