Charge 5 won't sync my data every first half of the month

[Capteng56]

First half of every month  all my information is missing and I can’t get it back. Talked to support but still can’t get it back. Very frustrating since I am a long time user. Will never buy another Fitbit product again.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Capteng56. Welcome Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand how you must be feeling. 

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our Support Team back for further assistance. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.

Nevertheless, as our last resort, I'd suggest following the tips and recommendations:

• Unpair your Charge 5 from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5 again.
• Set up notifications on your Charge 5 again.

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.