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Charge 5 won't sync or connect to my phone's Bluetooth anymore

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‎07-13-2025 09:19 - last edited on ‎07-14-2025 03:56 by Fitbit Moderator

‎07-13-2025 09:19 - last edited on ‎07-14-2025 03:56 by Fitbit Moderator

My charge 5 stopped synching last night. I have removed and reinstalled app, reset Fitbit, it won’t connect to phone so removed it and now it does not show in Bluetooth at all. Steps continue to add from yesterday. 

 

Moderator Edit: Clarified subject

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‎07-14-2025 04:00

‎07-14-2025 04:00

Hi there, @mygsds. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not connecting to your phone anymore. I understand your concern, I will do my best to help you with this!

If you're still having difficulties to set up your Charge 5, please see Why can't I set up my Fitbit device? 

If you managed to connect your device but the syncing issues persist, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-14-2025 04:00

‎07-14-2025 04:00

Hi there, @mygsds. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not connecting to your phone anymore. I understand your concern, I will do my best to help you with this!

If you're still having difficulties to set up your Charge 5, please see Why can't I set up my Fitbit device? 

If you managed to connect your device but the syncing issues persist, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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