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Charge 5 won’t sync or restart!

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‎06-28-2023 18:35 - last edited on ‎06-29-2023 07:05 by Moderator Alum

‎06-28-2023 18:35 - last edited on ‎06-29-2023 07:05 by Moderator Alum

Charge 5 stopped syncing 2 days ago and won’t respond to restart either on the device or the charger!! Help!!

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‎06-28-2023 19:00

‎06-28-2023 19:00

Hi @Marhalee -- try removing it from your account and then adding it back as a new device.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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‎06-29-2023 07:05 - edited ‎06-29-2023 07:05

‎06-29-2023 07:05 - edited ‎06-29-2023 07:05

Hi, it's good to see you visiting the community forums for the first time, @Marhalee. 

Regarding what you mentioned about the device not responding to restart, let me know if you mean the display is also not turning on. If the device is still not syncing after setting it up as a new device, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, let me know if you already tried all the steps listed here to resolve syncing problems. 

Davide | Italian and English Community Moderator, Fitbit


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