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Charge 5 won't sync properly every now and then

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‎08-12-2023 03:21 - last edited on ‎08-21-2023 03:58 by Fitbit Moderator

‎08-12-2023 03:21 - last edited on ‎08-21-2023 03:58 by Fitbit Moderator

I’ve had this charge 5 for 3 months. In the last month I have had to do a factory reset twice but it continues to stop syncing. This is unbelievably annoying. 

Moderator Edit: Clarified subject

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‎08-12-2023 05:42

‎08-12-2023 05:42

Same here. I replied on thread titled Charge 5, you may want to subscribe to see if there is a fix

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‎08-21-2023 04:03

In response to JLBExercIse

‎08-21-2023 04:03

Hi there, @Tracist @JLBExercIse. It's nice to see you both around the Community Forums. Thanks for the details provided in your posts about the issues with your Fitbit devices and trying to troubleshoot them before posting here. 

I've seen you both have been in contact with our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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