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Charge 5 won't sync with my Fitbit app

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‎05-29-2024 14:37 - last edited on ‎05-29-2024 17:26 by Fitbit Moderator

‎05-29-2024 14:37 - last edited on ‎05-29-2024 17:26 by Fitbit Moderator

I'm having a hard time syncing my charge 5 with my phone 

Moderator Edit: Clarified subject

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‎05-29-2024 17:31

‎05-29-2024 17:31

Hi there, @Cobramom66. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not syncing with your Fitbit app. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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