Charge 5 won't sync with my iPad

[LindaNH]

Yesterday my charge 5 wouldn’t synch with my iPad it just saying it’s taking a while.  After 5 min I **ahem** down the app.  I went to App Store there was an update so I did that then retired.  Now I keep getting a message telling me synch with my phone for a better connection.  I have restarted the iPad, I have disconnected the device and repaired it and I’m still getting the message this morning.  I don’t pair with my phone because it’s much easier to see things on iPad.  Any suggestions?  I tried chatting with their 24 hour chat support no one ever came on.

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fibit community, @LindaNH!

Sad to hear that you're having issues with your Charge 5. Please make sure your iPad is on iOS 15 or higher as that is required for running the latest Fitbit app version:

Fitbit System Requirements 

[LindaNH]

My iPad is up to date

Update: Mow it won’t synch with my phone either … says to pair with my phone for better connection even though I’m using my phone … I’m sure this is a fit bit issues and they don’t answer the chat so guess I’m stuck

[MarreFitbit · Accepted solution]

Hi there, @LindaNH. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Talahthas Thank you so much for your help.

As a first approach, please note that you can use both, your iPad and the other phone. However, if you want to sync your Charge 5 with these two devices simultaneously, is very important to turn off the Bluetooth on one device when you want to sync with the other.

Bear in mind that your Fitbit device can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from your Charge 5 is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.

So, in order to solve this issue, please try the following: 

• Unpair your Charge 5 from your phone phone's Bluetooth and also from the iPad.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference. Turn off the Bluetooth on the phone you don't want to use for syncing. 
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5 again with your iPad.