Charge 5 won't sync with my iPhone 14

[rrossignol001]

My charge 5 will not sync. After investing the settings it will not recognize my iPhone 14 model phone.  I deleted the device and re added it but the same problem exists. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @rrossignol001. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

In addition to the steps you've done so far, please try:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[rrossignol001]

Thanks. This solved my problem


Sent from my iPhone

[MarreFitbit]

@rrossignol001 Awesome! I'm glad to hear that the steps did the trick. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

[Amandagent]

Hello, I am having the same issue. I just recently received my brand new IPhone 14 and every time I try to connect my Fitbit it just doesn’t work.. I’ve tried your steps and yet nothing… as soon as I enter the code written on my watch it goes to pairing and then more or less 5 minutes later it says something went wrong. Meanwhile when I try to connect it to my iPhone 12, it works like a charm. Please help, my charge 5 is new as of this year and up until now I’ve never had an issue. 

[rrossignol001]

I think the thing that allowed my issue to be resolved was to disconnect all devices from my Bluetooth. Turn off Bluetooth then turn it back on and then try to connect my Fitbit as the first Bluetooth device



Sent from my iPhone

[Amandagent]

Yes, well the phone is brand new so there were no other connections. Luckily I just kept trying and it has officially connected to my phone. The only thing that I did different after what felt like a million tries was that I disconnected the phone from the wifi connection and voila it connected right away. 🤷‍