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Charge 5 won't sync with my iPhone

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‎02-27-2023 01:10 - last edited on ‎02-27-2023 04:34 by Fitbit Moderator

‎02-27-2023 01:10 - last edited on ‎02-27-2023 04:34 by Fitbit Moderator

Hello I had my Charge 4 replaced recently with a Charge 5. Despite following all the tips in the forum it still doesn't sync so I have to disconnect the Bluetooth on my iPhone every time. I've shut down everything and reinstalled but same problem. The Charge 4 didn't have a sync issue! Any ideas 

Thanks in advance 

 

 

Moderator Edit: Clarified subject

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‎02-27-2023 04:37

‎02-27-2023 04:37

Hi there, @FMQ. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your new Charge 5 before reaching out. 

 

While reading your posts above, I was wondering if you did remove your old Charge 4 from your Fitbit account and phone's Bluetooth settings?

 

It seems that your Charge 5 cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old Charge 4 and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

 

  • Unpair your Charge 4 and Charge 5 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 5.
  • If there is no connection, restart your Charge 5.
  • Set up notifications again. 
  • Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎02-27-2023 04:37

‎02-27-2023 04:37

Hi there, @FMQ. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your new Charge 5 before reaching out. 

 

While reading your posts above, I was wondering if you did remove your old Charge 4 from your Fitbit account and phone's Bluetooth settings?

 

It seems that your Charge 5 cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old Charge 4 and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

 

  • Unpair your Charge 4 and Charge 5 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 5.
  • If there is no connection, restart your Charge 5.
  • Set up notifications again. 
  • Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-03-2023 03:30

In response to MarreFitbit

‎03-03-2023 03:30

So I had done most of the above but it turned out that another app on Bluetooth needed to be removed & my Fitbit started syncing straight away. Thanks so much for the info

Best Answer

‎03-03-2023 04:10 - edited ‎07-29-2023 04:10

In response to FMQ

‎03-03-2023 04:10 - edited ‎07-29-2023 04:10

@FMQ Awesome! I'm glad to hear you were able to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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