Charge 5 won't sync with my new iPhone 14

[moversnshakers]

hello

just got a new iphone 14 and moved apps from my icloud backup of my iphone xr. 

so the app says my new iphone is an unrecognized device. 

how do i get it to sync and work?

thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @moversnshakers. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5.

As a first approach, I'd suggest making sure that your Charge 5 is no longer connected to your old mobile device as this might be preventing your Fitbit device to receive notifications from your new phone. 

With that being said, please follow the steps below in the order listed:

• Unpair your Charge 5 from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5 again.
• Set up notifications on your Charge 5 again.

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.