Charge 5 won't sync with my phone

[Trm596]

I have been unable to sync my fitbit with my phone for several weeks (since the last update?) I followed the instructions and was able to sync temporarily but the connection was lost and I have been unable to sync since.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Trm596. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not syncing. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done, please confirm that you've tried all steps provided here Why won't my Fitbit device sync? 

If the above doesn't work, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Trm596]

Actually, my Charge 5 won't even pair with my phone after I have done all these steps.

[RiekoC]

Hello @Trm596 

What phone do you have?