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Charge 5 won't sync

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‎08-09-2022 07:04 - last edited on ‎08-10-2022 07:53 by Moderator Alum

‎08-09-2022 07:04 - last edited on ‎08-10-2022 07:53 by Moderator Alum

won't sync

 

 


Moderator edit: subject updated for clarity

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‎08-10-2022 07:52

‎08-10-2022 07:52

Hi, welcome back to the Community forums, @CHIGGER. 

 

Thank you for sharing that you've been having trouble to sync your Charge 5.

 

If you haven't done so already, I recommend that you try restarting the device using the three pulse restart method described here below: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

 

Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. 

 

Hope this helps, I'll be around.

Davide | Italian and English Community Moderator, Fitbit


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