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Charge 5 won't sync

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‎02-23-2024 01:38 - last edited on ‎02-23-2024 06:05 by Fitbit Moderator

‎02-23-2024 01:38 - last edited on ‎02-23-2024 06:05 by Fitbit Moderator

This morning I have no data and continue to have no data syncing after last nights apple iOS update.

Update: 

Contacted the 24 hour chat. Very helpful. I had to connect to charger and then do a restart. All back to normal. Restart without it connected to charger ( even with full battery) wasn’t enough.

hope this helps other sufferers.

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎02-23-2024 06:09

‎02-23-2024 06:09

Hi there, @DimitriDog. Thanks for stopping by in the Fitbit Community Forums. I'm pleased to hear that our Support Team was able to solve the syncing issue you were experiencing with your Charge 5. Thanks for sharing the steps that worked for you!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


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