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Charge 5 won't track floors

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‎02-12-2023 11:26 - last edited on ‎02-13-2023 06:50 by Fitbit Moderator

‎02-12-2023 11:26 - last edited on ‎02-13-2023 06:50 by Fitbit Moderator

I am extremely disappointed that the stair count is not on the charge 5.  I would have not upgraded from the charge 2 if I had known this.   I strongly advise that this feature be included in an upgrade as it is a feature a lot of people counted on.  

 

Bad decision by Fitbit tech staff.  

 

Moderator Edit: Clarified subject

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‎02-13-2023 06:51 - edited ‎06-03-2023 11:44

‎02-13-2023 06:51 - edited ‎06-03-2023 11:44

Hi there, @HighHopes70. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note that  floors aren’t tracked on Charge 5, Luxe or any Inspire series devices. Although it is designed without floor feature, your device can track as many activities as other Fitbit devices does. For more information about your Fitbit Charge 5, you can click this link: Fitbit Charge 5 User Manual.

Maria | Community Moderator, Fitbit


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‎02-13-2023 06:51 - edited ‎06-03-2023 11:44

‎02-13-2023 06:51 - edited ‎06-03-2023 11:44

Hi there, @HighHopes70. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note that  floors aren’t tracked on Charge 5, Luxe or any Inspire series devices. Although it is designed without floor feature, your device can track as many activities as other Fitbit devices does. For more information about your Fitbit Charge 5, you can click this link: Fitbit Charge 5 User Manual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-15-2023 09:46

In response to MarreFitbit

‎02-15-2023 09:46

HI. The developers/technicians need to understand that for a lot of people tracking the number of flights of stairs they do in the day and going for a walk is all that they are able to do or can afford to do. This is why I strongly urge Fitbit to upgrade all their products to include tracking stairs. I would not have upgraded to a Charge 5 if I had known this feature wasn’t included on it. For me it was money not well spent.

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‎03-13-2023 10:24

In response to HighHopes70

‎03-13-2023 10:24

I agree with you!  I too am very disappointed that when I upgraded from Charge 4 to Charge 5, I found that it didn’t track flights of stairs. Wish there was a way for the Fitbit developers to add this feature on the Charge 5?

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