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Charge 5 won't track floors

ANSWERED
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‎01-03-2022 13:17 - last edited on ‎01-07-2022 06:28 by Fitbit Moderator

‎01-03-2022 13:17 - last edited on ‎01-07-2022 06:28 by Fitbit Moderator

I just got my new charge 5. Was excited about it, but just realized it’s not going tracking the floors I climb daily. That’s a really important feature to me. Is this feature just not available on the charge 5??? 

 

Moderator Edit: Clarified subject

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43 REPLIES 43

‎01-23-2022 20:10 - edited ‎01-23-2022 20:17

In response to Vicious

‎01-23-2022 20:10 - edited ‎01-23-2022 20:17

You hit the point here @Vicious , it appears that the greatest part of the users (and moderators as well) are focusing just on the lack of floor counting while the altimeter is a fundamental parameters for several exercises. That's why I didn't "upgrade" my Charge 4 to the newest Charge 5.

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‎01-24-2022 07:20

In response to DavideFitbit

‎01-24-2022 07:20

I have voted in the suggestion and I just want to stress that this is a gamechanger also for me. I've had each Charge since version one and this definitely puts me off from purchasing version 5. I've never had the problems some people mention here with the floors counting - yes, it may not be always 100% accurate and add (or fail to add) a floor or two, but broadly speaking to me the count of the floors with Charge 4 seems fairly accurate. And it's a feature I use a lot, as I do a lot of stair-climbing/hiking. Not including this feature in an upgrade of a device is ridiculous and very disappointing. Frankly, I don't need a brighter/colourful display, I prefer practical features like the altimeter.

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0 Votes

‎01-24-2022 15:36

In response to JarkaB

‎01-24-2022 15:36

I use to have Fitbit charge 2 had floors!! I upgrade to charge 5 on
Christmas 2021 and find out it's not have floors. I like to get floors.
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0 Votes

‎01-25-2022 12:25

In response to Paulyd2021

‎01-25-2022 12:25

Hey everyone!

 

First off, I wanted to thank you all for your participation in this thread. Secondly, since this is a feature that wasn't included with the new Charge 5 and users have shared all their feedback about this over the past few weeks, I will be closing this thread. 

 

If you are experiencing an issue with your Charge 5 that is not related to the device tracking floors, please know that you can always start a new thread in the Help Forums to receive help from the Community. You can also check our Help Site where you'll find information about our products and features, as well as troubleshooting steps. Your feedback is truly appreciated, and we'll continue working to improve the Fitbit experience.

 

Have a good day.

Davide | Italian and English Community Moderator, Fitbit


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