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Charge 5 won't track floors

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‎07-21-2023 05:28 - last edited on ‎07-21-2023 05:35 by Fitbit Moderator

‎07-21-2023 05:28 - last edited on ‎07-21-2023 05:35 by Fitbit Moderator

Add Floors again to Charge 5. Incredible that it was ever dropped. Had this on my Charge 2 and Charge 4 and was among the single best indicators of my training. Should have never been dropped, had I known I would NOT have "upgraded" to this product.

Moderator Edit: Clarified subject

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‎07-21-2023 05:37

‎07-21-2023 05:37

Hi there, @MarvinLClayton. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about, I understand how you must be feeling. 

As you've mentioned,  floors aren’t tracked on Charge 5, Luxe or any Inspire series devices. Although it is designed without floor feature, your device can track as many activities as other Fitbit devices does. For more information about your Fitbit Charge 5, you can click this link: Fitbit Charge 5 User Manual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-21-2023 05:37

‎07-21-2023 05:37

Hi there, @MarvinLClayton. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about, I understand how you must be feeling. 

As you've mentioned,  floors aren’t tracked on Charge 5, Luxe or any Inspire series devices. Although it is designed without floor feature, your device can track as many activities as other Fitbit devices does. For more information about your Fitbit Charge 5, you can click this link: Fitbit Charge 5 User Manual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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