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Charge 5 won't track my active zone minutes

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‎03-09-2023 00:28 - last edited on ‎03-09-2023 03:47 by Fitbit Moderator

‎03-09-2023 00:28 - last edited on ‎03-09-2023 03:47 by Fitbit Moderator

I have my Fitbit now for Two weeks. Last week i received zone minutes for walks. The last three days not? I walked futher and brisker. I don’t understand. Does someone know if i do something wrong?

thanks. 

 

Moderator Edit: Clarified subject

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‎03-09-2023 03:49 - edited ‎07-29-2023 03:40

‎03-09-2023 03:49 - edited ‎07-29-2023 03:40

Hi there, @Miranda88. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Charge 5.

Please keep in mind that your heart rate is key to getting active zone minutes. It sounds like there was a short period where your heart rate dropped below the fat burn threshold. 

If you haven't done so, please restart your Charge 5 by following these instructions. Then, perform a new activity to see if it is recorded correctly. For information about how you earn Active Zone Minutes please visit this article.

When you are not wearing your Charge 5, please make sure the green lights are pointed to the ceiling rather than at any object that could interfere with the readings.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-09-2023 03:49 - edited ‎07-29-2023 03:40

‎03-09-2023 03:49 - edited ‎07-29-2023 03:40

Hi there, @Miranda88. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Charge 5.

Please keep in mind that your heart rate is key to getting active zone minutes. It sounds like there was a short period where your heart rate dropped below the fat burn threshold. 

If you haven't done so, please restart your Charge 5 by following these instructions. Then, perform a new activity to see if it is recorded correctly. For information about how you earn Active Zone Minutes please visit this article.

When you are not wearing your Charge 5, please make sure the green lights are pointed to the ceiling rather than at any object that could interfere with the readings.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer