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Charge 5 won't track my exercise minutes accurately

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‎04-19-2023 02:12 - last edited on ‎04-19-2023 05:30 by Fitbit Moderator

‎04-19-2023 02:12 - last edited on ‎04-19-2023 05:30 by Fitbit Moderator

When walking my minutes of exercise are not fully accounted for, when I walk for 50 minutes it records 27 to 34 minutes. How do I get it corrected?

 

Moderator Edit: Clarified subject

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‎04-19-2023 03:02

‎04-19-2023 03:02

Welcome to the Fitbit community, @Kiwee!

Please make sure you've set your Charge 5 to the wrist you're wearing it. To do so, first tap on the profile pictures of your Fitbit app's Today page. Next tap the Charge 5 tile to get to your device's settings. Then tap Wrist and select either Dominant or Non-Dominant. Finally sync your device with the Fitbit app to transfer the new setting.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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