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Charge 5 won't track my heart rate nor sleep data

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‎10-10-2023 05:45 - last edited on ‎10-11-2023 06:00 by Fitbit Moderator

‎10-10-2023 05:45 - last edited on ‎10-11-2023 06:00 by Fitbit Moderator

When I check my sleep data in the morning I notice my heart rate is not being tracked and I get no sleep data. On the tracker itself the sensor is not working and I need to reset it. 
This is starting to happen more frequently. Is there a fix for this?

Moderator Edit: Clarified subject

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‎10-11-2023 06:01 - edited ‎10-11-2023 06:02

‎10-11-2023 06:01 - edited ‎10-11-2023 06:02

Hello there, @Johnnyc. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand how important is to you to get your data accurately. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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