Charge 5 won't track my heart rate nor sleep stages

[Jsovelove]

My charge 5 stopped giving me resting heart rate and sleep stages on 11/28/22.  I've gone through every troubleshooting stage I can find and it hasn't helped.  It worked sporadically on 12/5 - 12/8, and again on 12/13.  I did not have an issue with it before then.  It's also showing a different sleep time on the dashboard than it show when I tap it to see details.   I'm using a Google Pixel 5.

Any and all help appreciated.

Jeff

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jsovelove. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, may I know the steps you've performed so far in order to solve this issue? 

In the meantime, please try resetting the heart rate settings. To do so, please follow the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Charge 5, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Charge 5.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Since sleep stages are based on your heart rate readings, please see Why don't I see sleep stages today?

Hope this helps. 

[Jsovelove]

Thanks, I did all of that and it didn't work.  I'm returning it for a new one.

Jeff