Charge 5 won't track my heart rate or sleep data

[SunsetRunner]

The subject line is more indicative of the key features that this device offers.

I specifically purchase with the intent to help understand what was happening with my health. NO, I did not have an expectation that a fitness tracker would substitute for health care.

I DO expect that a device that says "tracks sleep" or "heart rate monitoring" these things actually occur.

SLEEP Function has NEVER worked to any level of disappointment. What do I mean, if I go to sleep at 10pm on Sunday night, yet my "SLEEP" is not recorded until 3am is a HUGE PROBLEM.

Today is Feb 6 and the heart rate function has stopped recording/ monitoring, last recoded date was January 31. Being a person that has major heart issues, the fact the device no longer is providing any information again is a problem.

I have done ALL firmware updates, started, restarted tracker. Updated software and done ALL available troubleshooting.

After 6 months of use. I am giving this device a HUGE FAIL. FITBIT, you have many problems with this device that needs to be addressed. I will be purchasing ANY OTHER DEVICE than a FITBIT again.  

Moderator Edit: Clarified subject

[SunsetRunner]

You would think with all the complaints about this device the company would actually do something to help solve the multitude of failed promises and half-**ahem** features.

You took my money and offered ZERO help to resolve any problems.

I have no guarantee that changing brands will be any improvement, but I know this the alphabet mafia ain't gettin no more of my money.

BYE FELICIA!!!!!!!!!!!!

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options