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Charge 5 won't track my heart rate zones accurately

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‎10-07-2023 06:50 - last edited on ‎10-07-2023 10:32 by Fitbit Moderator

‎10-07-2023 06:50 - last edited on ‎10-07-2023 10:32 by Fitbit Moderator

So annoyed 😡 After doing really well on my walk this morning, getting my heart beat up to the highest it's been for a while, had a look at the exercise log on the app afterwards to find that no zones had been recorded!

I really don't know why as I'd been checking my fitbit (charge 5) whilst walking and it was registering the zones?

I've synchronised several times, turned on and off (both fitbit and phone) but the info is just not there. 

 

Moderator Edit: Clarified subject

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