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Charge 5 won't track my heart rate

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‎03-31-2023 22:21 - last edited on ‎04-01-2023 08:31 by Fitbit Moderator

‎03-31-2023 22:21 - last edited on ‎04-01-2023 08:31 by Fitbit Moderator

Charge 5 heart rating stop working. No green light. Tried multiple time on reset with “clear user data”, turn on and off “heart rate” setting, restart device, installed latest firmware, clean the device sensor, wear more tight but still no heart rate reading. Another weird think is the step count increase very fast as I sit for 15 minutes and the step count already 3500++ 

 

 

Moderator Edit: Clarified subject

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‎04-01-2023 09:13 - last edited on ‎10-14-2024 04:41 by Fitbit Moderator

‎04-01-2023 09:13 - last edited on ‎10-14-2024 04:41 by Fitbit Moderator

Hi @JoshuaK Welcome to the Community Forums.

Thanks for the details regarding your Charge 5 and for sharing that you already tried multiple steps.

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Have a good day.

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‎04-02-2023 02:23

In response to ManuFitbit

‎04-02-2023 02:23

New problem, battery go flat very fast which due to step counter keep counting with around 13 step count per 10 second… which I left it at table and the step counter keep increasing and now step count is 7680 step count and 5.69km… which measure during my charge 5 left it at table and I’m not wearing it. GPS set to “build in”, phone, dynamic also same… step counter keep counting without movement.

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‎04-05-2023 11:22 - last edited on ‎10-14-2024 04:40 by Fitbit Moderator

In response to JoshuaK

‎04-05-2023 11:22 - last edited on ‎10-14-2024 04:40 by Fitbit Moderator

It's nice to see you back @JoshuaK 

Thanks for the feedback and the details regarding heart rate in your Charge 5. I was informed that Support already sent you an email. Please, check your inbox.

In the other hand, some factors could affect the battery life. Please make sure that you've followed the steps provided in this article: Can I extend my Fitbit device's battery life?

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