Charge 5 won't track my heart rate

[Njpjean]

My heart rate is not showing up.  How do I get it to work 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Njpjean. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5.

Please try resetting the heart rate settings. To do so, please follow the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Charge 5, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Charge 5 once again. 
• Once it's done, restart your Charge 5.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.
  
  

Test your Fitbit device and see how it goes.