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Charge 5 won't track my sleep score

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‎03-12-2023 00:59 - last edited on ‎03-15-2023 10:20 by Fitbit Moderator

‎03-12-2023 00:59 - last edited on ‎03-15-2023 10:20 by Fitbit Moderator

Need some help. Do you lock the fitbit app during night or just let it run in the background? Have iPhone 12 and charge 5. i have tried everything now, But just have sleep score 2 of 7 days. Have restarter, deleted tracker, app and so on. I have premium But do not Get what i pay for. Irritating. So please give me some tips due to this topic…

 

 

Moderator Edit: Clarified subject

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‎03-15-2023 10:22 - edited ‎06-03-2023 11:20

‎03-15-2023 10:22 - edited ‎06-03-2023 11:20

Hello there, @Merete67norway. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-15-2023 10:22 - edited ‎06-03-2023 11:20

‎03-15-2023 10:22 - edited ‎06-03-2023 11:20

Hello there, @Merete67norway. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-15-2023 10:35

In response to MarreFitbit

‎03-15-2023 10:35

Hi. I know all about this. Have had tracker since september 2021. Some weeks i Get full sleep score whole week. But now the last week there have been no. I have not changed anything.  But should app run in backgeound? Or be turned off during night? 

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