help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't track my sleep times accurately

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-07-2023 23:38 - last edited on ‎02-15-2023 06:46 by Fitbit Moderator

‎02-07-2023 23:38 - last edited on ‎02-15-2023 06:46 by Fitbit Moderator

Since a week or 2 ago. I've had 3 random nights where sleep tracking tracks 3 or 4 hours sleep. When I know I went to bed/sleep hours earlier (what should be 6 or 7 hours).

 

Anyone else?

 

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎02-15-2023 06:49 - edited ‎09-14-2023 04:52

‎02-15-2023 06:49 - edited ‎09-14-2023 04:52

Hi there, @Fedaykin409. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 5.

As a first approached, I'd recommend to sync your Charge 5 to the app after waking up. This will help to make sure that all your data is sync properly. 

Also, note that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
2 REPLIES 2

‎02-15-2023 06:49 - edited ‎09-14-2023 04:52

‎02-15-2023 06:49 - edited ‎09-14-2023 04:52

Hi there, @Fedaykin409. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 5.

As a first approached, I'd recommend to sync your Charge 5 to the app after waking up. This will help to make sure that all your data is sync properly. 

Also, note that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎02-28-2023 05:42

‎02-28-2023 05:42

Yes!  I’m having the same issue.  It will say I slept 2-3 hours and show my bedtime hours after I actually went to bed.  

Best Answer
0 Votes