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Charge 5 won't track my sleep times accurately

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‎12-10-2022 06:48 - last edited on ‎12-24-2022 06:19 by Fitbit Moderator

‎12-10-2022 06:48 - last edited on ‎12-24-2022 06:19 by Fitbit Moderator

Charge 5 shows my sleep time starting 2 hours after I go to bed. I have done all the requested fixes customer service have said. I have seen many threads that have mentioned this issue...you would think the company would get the hint and admit there is an issue and get it fixed. 

 

 

Moderator Edit: Clarified subject

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‎12-24-2022 06:21 - edited ‎11-23-2023 05:07

‎12-24-2022 06:21 - edited ‎11-23-2023 05:07

Hi there, @9LDQNY. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before posting here. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding. See you around! 

Maria | Community Moderator, Fitbit


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