Charge 5 won't turn on after getting wet

[Teja02]

Fit Bit charge 5 Not Turning on after water damage. Used in swimming pool after swimming its not turning on what to do

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Teja02. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has stopped working after getting wet. I will do my best to help you with this. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Charge 5 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

[EA504]

My charge 5 stopped working correctly after snorkeling last week. It's no longer responsive at all and wont sync with my phone. I called fitbit support today (2/24/24) and they walked me through all the different reset options and updates. Nothing worked. They told me I would receive an email with next steps. Within 2 minutes of hanging the email said they had checked and my device is no longer under warranty so they sent me a 50% off discount code to buy a new fitbit device. If you are interested in getting another fitbit device, I would try doing this.