08-12-2024
04:25
- last edited on
08-12-2024
04:37
by
MarreFitbit
08-12-2024
04:25
- last edited on
08-12-2024
04:37
by
MarreFitbit
Yesterday I went swimming and when I came home I tried to check the time and it did not turn on it was just a black screen so I charged it and I had only 2 percent so the following day I woke up to see the same thing a total black screen 🙃
what to do now?
Moderator Edit: Clarified subject
08-12-2024 04:44
08-12-2024 04:44
Hi there, @Navyabalasuriya. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 has stopped working after getting wet. I understand your concern, I will do my best to help you with this!
If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.
If you've done the above but to no avail, I'd recommend trying the steps below:
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