Charge 5 won't turn on after the update

[bablooooo]

My Charge 5 updated yesterday and then it started to die some hours after i charged it, and now my screen is just black and won’t turn on, even if I try to charge it.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @bablooooo. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 screen went blank after the update. I understand where your concern is coming from. 

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive. This can happen during a firmware update (that is why we advise to fully charge your device before you begin the firmware update) or when the battery has been allowed to discharge completely or when. I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.