Charge 5 won't turn on or charge

[Live2BKind4]

Help! My Luxe stopped working. It will not turn on at all. After charging all night, I tried the restart option with the button on the cord, but it didn’t do anything. Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Live2BKind4. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Also, I'd like to confirm if you own a Luxe or Charge 5?

[Live2BKind4]

I made a mistake. I have a charge 5, not Luxe. I am not able to restart my device, nor will it charge.


Sent from my iPhone

[MarreFitbit · Accepted solution]

@Live2BKind4 Thanks for the clarification. 

Please make sure you've restarted your Charge 5 as described here. 

If the restart doesn't work and your Charge 5 doesn't vibrate during the restart process, please follow the steps below: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. 

[Nwylin]

I'm having the same issue, I tried the options above but it is not responsive.

[epasikio]

Also having this issue - but it does vibrate. Just nothing on the screen. 

[Surfista]

If you scroll down through the threads on this forum you will find more than 100,000 views of posts complaining about issues related to battery failure. The troubleshooting steps are repeatedly recommended but are rarely effective. This device either has a manufacturing defect or is designed to function for only a year or so. This is the reality of the Charge 5. It is a disposable product that cannot be repaired.