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Charge 5 won't turn on or charge

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‎07-17-2023 08:40 - last edited on ‎07-17-2023 10:37 by Fitbit Moderator

‎07-17-2023 08:40 - last edited on ‎07-17-2023 10:37 by Fitbit Moderator

My 7 month old charge 5 has either lost power and won't charge? Or won't turn on?  It came on this morning but only to show the fit bit symbol? Please help as I can't contact the helped either??

Moderator Edit: Clarified subject

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‎07-17-2023 10:40 - edited ‎07-28-2023 04:03

‎07-17-2023 10:40 - edited ‎07-28-2023 04:03

Hi there, @Seriously12. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

Since your Charge 5 is stuck on Fitbit logo, please try the following: 

  • Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 5 again.
  • If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


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