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Charge 5 won't turn on or charge

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‎09-04-2023 13:56 - last edited on ‎09-08-2023 05:33 by Fitbit Moderator

‎09-04-2023 13:56 - last edited on ‎09-08-2023 05:33 by Fitbit Moderator

My charge 5 died again. It will not accept/connect to charger. I've tried to reset it when it still had some charge but it would not recognize the charger. I've tried several different charging blocks that have proved to work with phone, but still nothing. I even tried to order replacement charger and it still doesn't recognize it. It is totally dead now.


Moderator Edit: Clarified subject

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7 REPLIES 7

‎09-06-2023 15:18

‎09-06-2023 15:18

It's good to see you participating in the community @Eguzman.

Thank you for providing the details regarding this issue with your tracker.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried.

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‎09-06-2023 16:56

In response to ManuFitbit

‎09-06-2023 16:56

Yes, I've Been in touch with them. Thank you.
Though i am seriously disappointed with the outcome and the life span of
the device. Undecided on how i will price proceed.
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‎09-06-2023 18:17

‎09-06-2023 18:17

Me too. Dead and won’t connect to charger 

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‎09-07-2023 08:58

In response to Angel4sure

‎09-07-2023 08:58

Welcome to the forums for the first time @Angel4sure.

Thank you for sharing the inquiry regarding your Charge 5.

Please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

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‎09-07-2023 09:37

‎09-07-2023 09:37

This seems to be happening all over. Many, many complaints on various forums. I have been trying to get my Fitbit to charge. Even got my daughter's charger thinking it might be the charger, still doesn't work. My fit bit charge 5 is 18 -19 months old. It should last longer than that, it seems to be a common timeframe and a common issue right now. I am not sure if the update bricked it or what. Of course it is out of warranty. 35% discount to replace is not enough to entice me to buy another one just to have it quit 18 months later. Very disappointed with Fitbit and the lifespan of their products. This was my 3rd model of Fitbit but now I need to look for some other brand.  The link below on Why isn't my Fitbit device's battery charging?  does not take you to that question. Very disappointed.

 

 

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‎09-07-2023 12:38

In response to ManuFitbit

‎09-07-2023 12:38

FYI - Here is the correct link to Why isn't my Fitbit device battery charging 

Rieko | N California USA MBG PE

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‎09-07-2023 19:27

‎09-07-2023 19:27

You might be interested in this thread: https://community.fitbit.com/t5/Charge-5/Display-and-battery-issues-with-Charge-5/m-p/5406773

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