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Charge 5 won't turn on

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‎03-22-2024 18:04 - last edited on ‎03-23-2024 13:18 by Fitbit Moderator

‎03-22-2024 18:04 - last edited on ‎03-23-2024 13:18 by Fitbit Moderator

I have a Charge 5. It's not old. I charged it earlier this week. Got up to about 93% and I had to leave. Less than 24 hours later, I got an alert the battery was low. Soon after, it turned off and I've tried everything to get it back on - cleaned connections and connected to charger, pushed cord button 3 times repeatedly, rebooted my new Samsung. Nothing. I'm regretting my decision to be a repeat customer to Fitbit!!!

 

Moderator edit: clarified subject.

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‎03-23-2024 13:18

‎03-23-2024 13:18

Hi @ChristinaDeFL. Welcome to the community forums.

Thank you for taking the time to share the inquiry regarding Charge 5. Sorry to know the experience that you are having with the device. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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