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Charge 5 won't turn on

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‎02-24-2025 07:23 - last edited on ‎02-24-2025 08:46 by Fitbit Moderator

‎02-24-2025 07:23 - last edited on ‎02-24-2025 08:46 by Fitbit Moderator

Yesterday at 7:45 pm my Charge 5 quit syncing with my phone and when I noticed it the watch was off.  It still won’t turn and I tried the standard help to restart and that doesn’t work.  The watch vibrates when connecting to the charger and when pressing the button, so something is happening. 

Moderator Edit: Clarified subject

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‎02-24-2025 08:49

‎02-24-2025 08:49

Hi there, @Michael5O. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not turning on. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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