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Charge 5 won't update time zones

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‎11-12-2021 10:24 - last edited on ‎11-13-2021 14:15 by Moderator Alum

‎11-12-2021 10:24 - last edited on ‎11-13-2021 14:15 by Moderator Alum

My Charge 5 is not updating to Pacific Time. It is strange because it updated from European to Eastern when I stopped in DC, but now it is stuck on Eastern time for more than 6 hours and after syncing multiple times with Iphone & Android.

 

Any suggestions? Should I just move East?

 

BTW, my Charge 5 is using the new firmware (from a few days ago).

 

UPDATE: somehow the settings had changed to "Do not update time zones". I fixed this with phone help from Fitbit.

 

 

Moderator edit: format

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‎11-13-2021 14:14 - last edited on ‎11-20-2024 15:38 by Fitbit Moderator

‎11-13-2021 14:14 - last edited on ‎11-20-2024 15:38 by Fitbit Moderator

Hi, thank you for sharing that you've been experiencing this inconvenience with your Charge 5 device, @grtoro. 

It's great to know that you were able to resolve by changing the  "Do not update time zones" settings and that you contacted the Customer Support team. Thanks again for all the updates. 

Have a great day, see you around.

Davide | Italian and English Community Moderator, Fitbit


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