Charge 5 won't vibrate for any notifications

[DisappointedLJ]

I’ve been using the same iPhone 11 with my last versa and now my charge five. I am no longer receiving vibration notifications for phone calls, texts and as of this morning not even an alarm that I set. I’ve been messaging back and forth with Fitbit support all day doing exactly what I did on my own to troubleshoot and nothing’s changed. Has anyone experienced this with the new charge five watch because I’m beginning to think this is a defective watch.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @DisappointedLJ. Welcome on board.

I've moved your post to the Charge 5 board to keep the forums organized. Thanks for letting us know about your Charge 5, as well as contacting our Support team. I'm sorry you're having this experience and because you already have a case created, my best advice is to keep an open communication with our team, that way you'll receive further assistance. You can always review this help article which describes the requirements to receive notifications on your tracker correctly.

Hope this helps.

[Hwood605]

My husband has been having the same issue and it just started happening. He also found that it no longer keeps heart rate and support stated “dark skin and tattoos may cause the sensor to malfunction.”

[jfe]

I've experienced that one needs to force a shutdown of the app and a restart to get back to normal behavior rather often with the Charge 5. Since this works for me and I've gotten used to the procedure it's not a big issue. With Charge 3 (my prior Fitbit) this was like never needed. It could be the app that is to blame though.

[LizzyFitbit]

Hi there, @Hwood605 and @jfe.

Thanks for taking the time to share your feedback about your Charge 5 and the steps tried on your own. I'm sorry you're having this situation and because the restart process didn't help, I'd recommend contacting our Support team so they can investigate your tracker's behavior and see what can be done to bring you back on track. They're available via chat or phone, just click here to get connected with them.

@Hwood605 About your other question, I understand your concern and because you already have a case created, my best advice is to keep an open communication with them. That way they can continue helping you with this matter. I'd also recommend reviewing this help article which explains how your tracker records heart rate data.